A colorful circular logo with four interlocking segments above the text 'Fortis Industries'.
Common questions answered

Frequently Asked Questions

Orders are typically processed within 1–2 business days. Delivery times vary based on product availability and destination, but most orders arrive within 3–7 business days. You will receive tracking information as soon as your order ships.

We accept returns for most unused items in their original packaging within 30 days of delivery. Some items may be non-returnable due to safety, hygiene, or special order restrictions. Please contact us at info@fortisindustriesllc.com to initiate a return or exchange.

If your order has not yet shipped, please contact us immediately at info@fortisindustriesllc.com. Once an order is in transit, we are unable to modify the shipping address.

Once your order has shipped, you’ll receive an email with tracking details. You can also log into your account on our website to view the status of your order and access tracking links.

You can reach our support team anytime at info@fortisindustriesllc.com. We aim to respond to all inquiries within one business day.

Please notify us as soon as possible at info@fortisindustriesllc.com. If your order has not shipped, we’ll update the address. If it has already shipped, we’ll work with the carrier to resolve the issue where possible.

At this time, we only ship within the United States. We do not offer international shipping.

Orders may arrive in multiple packages depending on item availability and warehouse location. Each shipment will have its own tracking number, and you will be notified when each one ships.

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